Refund Policy

FloyaraMusic OÜ — Molfara (https://molfara.me)

Effective date: June 11, 2026

This Refund Policy outlines the terms governing refunds for digital products and services purchased through Molfara.

1. Nature of Digital Products

All products and services provided by Molfara are digital in nature and are delivered instantly upon purchase. This includes personality analysis reports, subscription plan access, and AI consultation credits. Due to the instant-delivery nature of digital content, special refund conditions apply as outlined below.

2. Refund Eligibility

A refund may be issued only if all of the following conditions are met:

  • The refund request is submitted within 3 (three) calendar days from the date of purchase;
  • The user has not accessed, viewed, or downloaded any paid report content;
  • The user has not initiated any personality analysis calculation using the purchased plan or credits;
  • The user has not consumed any AI consultation credits (i.e., has not sent a single message to the AI assistant within a paid session).

Once any of the above actions have been performed, the digital product is considered fully delivered and consumed, and no refund will be issued.

3. Non-Refundable Items

The following are non-refundable under any circumstances:

  • AI consultation credits that have been partially or fully consumed;
  • Subscription plans where any paid report section has been accessed or any calculation has been performed;
  • Any purchase where the 3-day refund request window has elapsed;
  • Purchases made using promotional codes, discounts, or special offers, unless otherwise stated in the promotion terms.

4. Refund Request Process

To request a refund, you must:

  1. Contact our support team at molfarame@gmail.com within 3 calendar days of your purchase;
  2. Provide your order number, email address associated with your account, and the reason for the refund request;
  3. Await confirmation from our team, who will verify eligibility based on your account activity.

Our team will review your request and respond within 5 business days. If the refund is approved, the reimbursement will be processed to your original payment method within 7–14 business days, depending on your payment provider.

5. Service Errors

Should Molfara fail to deliver the purchased service due to a technical error on our part (e.g., report generation failure, platform outage preventing access to purchased content), a full refund or service credit will be granted at our discretion, regardless of whether the content was accessed. In such cases, please contact our support team with details of the issue.

6. Chargebacks and Fraudulent Disputes

By purchasing from Molfara, you confirm your understanding of what is being purchased and agree not to file fraudulent disputes with payment providers or financial institutions.

Filing a chargeback or payment dispute without first contacting our support team and attempting to resolve the issue directly will be considered a violation of this policy. Such actions may result in:

  • Immediate suspension of your account;
  • Loss of all remaining credits and access to purchased content;
  • Potential legal action to recover costs incurred.

7. Contact

For any questions regarding this Refund Policy or to submit a refund request, please contact us at:

molfarame@gmail.com

FloyaraMusic OÜ

Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1 74626

Estonia